“Where do I pick
this date?”
Bookings and scheduling
Choose the date and time
together.
Look at the booking calendar together and help the caller pick the date and time they want.
Preferred dateExample
Show where to choose on screen
Web support for phone help desks
Help with web tasks
while you talk
on the phone.
“Where do I click?”
Answer while looking at the same page as the caller.
With the caller's own permission, Uresenior shares the web page
so you can help them type and choose.
No app for callers / Works with your usual phone line / 30-day free trial
AgentShared after permissionExample
Service applicationYour requestInquiry type
How to use the service ⌄
The caller makes the final submission
CallerTalk on the phone.
Guide on screen.
Bookings, sign-ups, how-to questions.
Guide steps that are hard to explain
by looking at the page together.
Check which fields to fill in and buttons to press
on the same web page.
- Help with typing and choosing
- Highlight where to click
- Guide with steps and voice
Use cases
Help with bookings, applications
and other web tasks.
Works in any industry, for procedures
and service guidance on the web.
Choose the date and time
Applications and sign-ups
When a form is confusing,
guide it on screen.
Point to where to type, or fill in the fields the caller has allowed, all the way to the confirmation page.
Shared after permissionExample
Service applicationYour requestInquiry type
How to use the service ⌄
NameAlex Sample
The caller makes the final submission
IllustrationOnline shops and service desks
How to choose products
and use services.
Point to products and options on the same page as you explain. The caller completes any purchase or application.
Choose a serviceUsing the service Example
Features
Phone support,
backed up on screen.
Callers install nothing and register nothing. Add a tag to your site and you are ready to start.
Connect with a 6-digit number
The caller taps a button and sees a number that is valid for 10 minutes. Reading it out on the phone is all it takes.
Point, and help fill in
Your cursor and highlights show where to look. Fields the site allows can be typed or chosen by the agent.
Easier to see and hear
Callers can enlarge the text and have the number and connection status read aloud.
Step-by-step guide
Highlight the steps your site defines, one at a time. Callers can also follow them on their own.
Start from any button
Besides the panel at the top of the page, a support icon in your header or any other button can open Uresenior.
English caller panel
Show the caller panel in English, or follow each visitor's browser language.
Controls for your company
Per-site agent permissions
Choose per website whether agents may press purchase or confirm buttons and type the cardholder name. Card number, expiry date and security code are never shown to agents.
Personal accounts and 2FA
Each agent logs in with their own account. Two-factor authentication uses an email code or an authenticator app.
Invite and disable agents
Company administrators invite and disable agents. Connection and consent records are kept separately from the shared screen.
How it connects
From reading out a number
to sharing the page.
The caller reads out a number and checks the company and agent name.
Sharing starts when they allow viewing and operation.
Still on the call
Read this number to the agent.
123456
The number expires after a short time.
The screen is not shared yet
1 / 4
This screen is for explanation only. No real connection is made and no data is sent.
What is shared
What is shared
and how to end a session.
Only the target web page is shared.
Never the whole phone or other apps.
Caller's screenWhat is shared (illustration)
Other appsDevice settingsNot shared
Service application
Allowed typing and choices
Passwords, card details, etc.
Sensitive fields and areas marked privatePrivate
Sensitive fields and areas marked privatePrivate
Submit application Caller, by default
Either the caller or the agent can end the session
- Check the agent, then allow.
- The caller sees the company and agent name, then allows viewing and operation. A connection request alone never shares the screen.
- Sensitive fields stay hidden.
- Passwords, card numbers and other sensitive fields, plus any areas the site marks as private, are hidden. The caller makes the final submission, unless the site allows agents to press confirm buttons.
- No recording. Cleared when it ends.
- Sharing lasts up to 30 minutes after consent, and either side can end it. The shared view and pending actions are cleared at the end. Reconnecting needs a new number and the caller's permission again.
- Before you launch
- Personal information shown as text and custom input fields also need to be marked as private. Iframes, video and canvas are not reproduced, so the shared view may look different from the original.
Adding it to your site
Start with your current
website and phone.
A site administrator adds a tag and chooses which fields can be shared and operated. Add it directly to your HTML or through Google Tag Manager. You don't need to move servers.
- 1
Register your site
Enter the URL of the site you want to use.
- 2
Add the tag and set what is shared
Set operable fields, areas not to share and actions the caller confirms. Add
data-lang="en"to show the caller panel in English. - 3
Test on a real page
Check everything from the caller's consent to sharing, operation and ending.
Pages that submit through their own API need extra integration. Test the whole flow on your actual site and devices.
Pricing
Monthly plans by
agents and websites.
Start with a 30-day free trial. Your price does not change with the number of sessions or call minutes.
Free trial
Try it on one website
0JPY for 30 days
- Agents
- 2
- Websites
- 1
- Concurrent
- 2
Light
A small help desk on one site
4,980JPY/mo
- Agents
- 2
- Websites
- 1
- Concurrent
- 2
- Popular
Standard
Several agents and websites
14,800JPY/mo
- Agents
- 10
- Websites
- 3
- Concurrent
- 10
Business
Call centers and multiple teams
39,800JPY/mo
- Agents
- 30
- Websites
- 10
- Concurrent
- 20
Enterprise
Large teams, invoicing, custom terms
50,000JPY+/mo
- Agents
- Custom
- Websites
- Custom
- Concurrent
- Custom
- Prices exclude Japanese consumption tax. No per-session or per-minute charges.
- Annual billing: pay for 10 months, use for 12.
- Extra agents are 1,500 JPY per month each.
- The free trial needs no card and never converts to a paid plan automatically.
- Ask us about setup service (from 50,000 JPY) and partner (OEM) agreements.
FAQ
Questions
before you start.
Does the price depend on how often we use it?
No. Plans are monthly, based on the number of agents and websites. There are no per-session or per-minute charges, and the 30-day free trial needs no card.
Our site blocks external scripts. Can we still use it?
Yes. The SDK can be embedded directly in a Google Tag Manager Custom HTML tag. The right method depends on your Content Security Policy; see the setup guide (in Japanese) or contact us through our form.
Does the caller need an account or an app?
No. Callers don't sign up or install anything. They get a number on your web page and read it to the agent on the phone. Agents log in with their own accounts.
Can any website use it just by adding the tag?
Besides adding the tag, you choose which fields can be operated and which areas stay private. Pages that submit through their own API need extra integration. Test the whole flow, from connecting to ending, on your actual site and devices.
Can the agent see my whole phone?
Only the target web page is shared. Other apps and phone settings are not visible. Iframes, video and canvas are not reproduced, so the shared view may look different from the original.
Can I hide information I don't want to share?
Sensitive fields such as passwords and card details are never shared. Personal information shown as text and custom input fields also need to be marked as private on your site. Only fields you explicitly allow are shared and operated.
Is the agent dashboard available in English?
Not yet. The panel your callers see can be shown in English, but the agent dashboard, account pages and emails are currently in Japanese.
Try a connection
Try helping someone
with a web task.
Log in to the agent dashboard and scan the invitation QR code with your smartphone. The caller side needs no login.
The demo uses fictional information. No real applications or payments are made. The dashboard is in Japanese.